Escrow Officer Job Description
Texas Secure Title Company
Position Summary
The Escrow Officer plays a critical role in the successful completion of real estate transactions. This position is responsible for business development, preparing escrow instructions, holding and disbursing funds, communicating with all parties involved in the transaction, preparing title documents, and obtaining required signatures.
The ideal candidate demonstrates strong interpersonal skills, exceptional organization, and analytical thinking. As a key representative of Texas Secure Title Company, the Escrow Officer often leaves the final impression with customers and clients and is expected to maintain professional conduct both during and outside of closing transactions.
Measures of Success
Business Development
- Consistently meets or exceeds individual revenue goals and overall company goals
- Maintains a 95% retention rate with existing clients
Customer Service
- At least 90% of client feedback indicates customers would return to do business with us
Efficiency
- Effectively closes more than $30,000 in revenue monthly
Accuracy
- Files are audit-ready and pass internal and external reviews
Communication
- Demonstrates clear, timely, and effective communication with all parties involved
Duties and Responsibilities
- Allocates and manages time effectively for business development, focusing on client retention and new business growth
- Tracks calls, appointments, and marketing activities in Salesforce
- Comes prepared and accountable for marketing meetings
- Attends a minimum of two marketing events per month
- Commits to continuous learning by reading one marketing or sales training book per quarter or attending a sales, marketing, business, or leadership seminar
- Builds and maintains strong business relationships with lenders, Realtors, and industry professionals
- Communicates regularly with the Closing Manager and Pre- and Post-Closing Assistants regarding upcoming and recently closed files
- Stays informed on the status of all files and provides timely updates to all parties as needed
- Manages the overall closing process from start to finish
- Follows up after closing to convert customers into repeat clients
- Reviews contracts, title commitments, and lender instructions to prepare settlement statements and required real estate documents
- Submits error-free settlement statements to lenders for approval
- Resolves all post-closing issues according to company standards
- Provides a professional closing experience, including obtaining signatures, handling good funds, and meeting all title and lender requirements
- Communicates file status clearly with buyers, sellers, Realtors, and lenders
Required Knowledge, Skills, and Abilities
- Comprehensive knowledge and ability to manage a real estate transaction from contract receipt through funding and disbursement
- Strong understanding of title insurance, regulatory guidelines, legal documents, and real property law
- Excellent written and verbal communication skills; persuasive, professional, and people-focused
- Action-oriented, entrepreneurial mindset with flexibility and innovation
- Demonstrated superior customer service skills
- Commitment to ongoing learning and staying current with real estate industry trends
- Ability to work with mathematical concepts, including fractions, percentages, ratios, and statistical inferences
- Proficiency in closing software (RamQuest experience a plus), Microsoft Office Suite (Word, Outlook, Excel), and Adobe Suite
Required Experience
- Minimum of 5 years in the title industry or a related field
Education and Licensing
- Bachelor’s degree or equivalent work experience
- Current Notary Public
- Active and up-to-date Escrow License
Compensation
- Salary plus commission
Confidentiality
Texas Secure Title Company is committed to maintaining an honest and open employment process. All inquiries regarding current job postings will remain confidential and will be handled directly by the HR Manager.